Returns
If you receive a product which you have ordered and it is not what you had expected, you may return the product within 30 days from date of invoice for a refund on the price of the product or credit to an alternate purchase. This excludes any special order items.
Returned merchandise must be in unused condition and in its original packaging. When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.
Do not, under any circumstances, return an item, for any reason, without getting prior authorization from flitelab.com. Shipping charges will not be refunded; the customer is responsible for insured shipping back to flitelab.com.
Defective Items
If you receive a product and find that it is defective out of the package, you may obtain return authorization from flitelab.com and return it within 30 days for repair or replacement. You will be responsible for getting the defective product to us, however, we will pay the cost of getting a replacement to you. Once the item has been used, you must refer to the manufacturer's warranty. The manufacturer is responsible for all manufacturing defects and liabilities.
Missing Items
Should you receive an item that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.